Artist Sir Grayson Perry hit with ‘ridiculous’ £39,000 EDF Energy invoice

Contemporary artist Sir Grayson Perry is amongst these venting their frustration at EDF Energy after he gave the impression to be billed £39,000 for his month-to-month electrical energy use.

He posted on X saying: “Hi @edfenergy, I’ve been making an attempt to talk to somebody to elucidate how my electrical energy invoice went from £300 a month to £39,000.

“Your call centre has been no help, but you tried to direct debit this amount today from my account.”

Broadcaster Jon Sopel complained a few comparable “ridiculous” occasion in response to the put up.

The former BBC correspondent mentioned: “Same has just happened to us. Ridiculous. We’ve now sorted. They wanted to raise ours from £152 to £18k. Wonder how many others have had this.”

Following the pair’s posts, numerous X customers aired their issues with some accusing EDF of charging them “an insane amount” and others claiming they had been despatched “threatening letters” and “bills more than a year after switching to another energy company”.

EDF apologised to complainants on social media and instructed Sky News Sir Grayson’s and Mr Sopel’s invoice will increase had been “not related in any way” and that there was no wider concern with its billing system.

In a press release, EDF mentioned: “Whilst we cannot discuss the specifics of the cases you refer to; we can confirm they are not related in any way.

“Customers don’t want to fret – these should not associated to a wider concern with our billing system and we have not made any adjustments to how we course of direct debit adjustments for purchasers.

“Unusual changes to direct debit amounts can sometimes occur when there is an erroneous meter reading recorded on the system.

“We have sturdy interventions in place to make sure that any giant will increase in prospects’ direct debits are verified via a human test and in nearly all such circumstances, system errors are rectified and prevented, with out prospects being impacted.”

Read extra:
Energy value cap hike to assist suppliers get well document stage of unpaid payments
BP joins companies in pausing all shipments via Red Sea

It comes amid rising concern about power payments, with the regulator Ofgem saying final month that the power value cap would rise to an annual common of £1,928 from January – £94 extra over the course of a 12 months.

The enhance, whereas broadly anticipated, leaves households dealing with the prospect of additional strain on their funds within the new 12 months.