Co-op Bank provides to compensate clients left with out wages on account of ‘processing system situation’

The Co-operative Bank is providing to compensate clients who have been left unable to pay their payments on pay day on account of a “payment processing system issue”.

Many of the financial institution’s 3.1 million clients didn’t obtain wages, advantages and different funds because of the technical situation on Thursday morning.

The financial institution mentioned it meant “some customer payments, both in and out of their accounts, were not been processed and customers balances appeared out of date”.

Many on social media complained their accounts had been left empty by the error they usually had been unable to purchase meals or pay hire and utility payments.

The financial institution confirmed the difficulty had been resolved late on Thursday morning and that if anybody had “suffered any financial detriment due to this issue, we will look to redress”.

One buyer wrote earlier: “Nearly had a heart attack this morning checking my bank… it’s payday yet only £16 in my account this is disgusting.

“I’m now in full on panic mode as hire is due out tmrw! We all want some sort of communication as to when this situation will probably be sorted NOW, this is not ok!”

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Another individual posted: “Payday for many NHS workers right this moment and payments meant to be paid! It’s not ok!

“Some of my team can’t afford to get into work as they were relying on their salary being in their bank this morning!!!”

A 3rd buyer mentioned: “This isn’t good enough, payday and rent due out tomorrow and all my bills. Plus a family to feed. Can’t get to work because need to put petrol in the car!”

The financial institution mentioned in its assertion: “All of our services are running as normal and customers are able to access their accounts and make payments.

“The situation affecting our fee processing system is now resolved and all scheduled funds are actually being processed. Customers ought to see their account balances replace sooner or later.”