Royal Mail may face Ofcom high-quality for lacking efficiency targets with too many gradual deliveries

Royal Mail is once more being investigated by the communications regulator over its missed supply targets.

Ofcom introduced the inquiry after Royal Mail mentioned on Monday it didn’t meet its 2022 to 2023 high quality of service targets.

The targets require Royal Mail to ship 93% of first-class mail inside one working day of assortment; ship 98.5% of second-class mail in three working days of assortment; and full 99.9% of supply routes on every day {that a} supply is required.

But the previous state-owned monopoly mentioned solely 73.7% of first-class mail arrived inside one working day; 90.7% of second-class publish arrived inside three working days; and simply 89.35% of supply routes had been accomplished for every day a supply was required.

As a part of the investigation, Ofcom will look at if there have been any affordable grounds or distinctive occasions, past the corporate’s management, for it to have failed to fulfill its common service obligation.

A high-quality could also be imposed if Royal Mail doesn’t present a passable clarification, the regulator mentioned.

Industrial motion will seemingly be raised by the corporate as a proof.

Over the previous yr, Royal Mail has been hit by strikes – earlier than a settlement was reached final month – as workers members of the Communication Workers Union (CWU) staged walkouts, looking for improved pay and to retain working situations.

In a contentious listening to, with MPs of the Business, Energy and Industrial Strategy (BEIS) committee, the Royal Mail boss admitted prioritising parcels over letters, throughout and following days of business motion, although he denied that it was firm coverage to take action.

Simon Thompson had been recalled for questioning by the committee and was accused of giving “inconsistencies” in his proof.

A Royal Mail spokesperson mentioned on Monday: “We are disappointed with our quality of service performance and restoring our service to the high standards our customers expect is our top priority.

“We will take part totally with any Ofcom’s investigation.”

It’s not the primary Royal Mail investigation by Ofcom. In 2019 a £1.5m high-quality was issued for first-class publish supply failures.

In December final yr, the watchdog mentioned it warned the supply firm it couldn’t proceed to make use of the COVID-19 pandemic as an excuse for poor supply after it didn’t meet the 2021 to 2022 supply targets.

Ofcom didn’t discover Royal Mail was in breach of any of its regulatory obligations for that yr.

Royal Mail additionally didn’t meet 2020 to 2021 targets.

On Friday the Royal Mail chief govt formally introduced his departure plan, as first reported by Sky News.

The firm mentioned it was in “advanced stages” of appointing a brand new chief govt and Mr Thompson will stay with the enterprise till 31 October as a part of the transition.