UK’s greatest and worst airports named in Which? survey

Liverpool John Lennon has been named the UK’s greatest airport in a survey by Which? – whereas Manchester Airport got here out worst.

The shopper group spoke to almost 4,000 passengers during the last 12 months, asking them to attain airports throughout 11 classes, together with seating, employees, bogs and the dreaded queues at check-in, bag drop, passport management and safety.

Liverpool John Lennon scored an general buyer rating of 82%, based mostly on a mixture of general satisfaction and likeliness to advocate.

Passengers surveyed described the airport as “first class” and “well run”, whereas employees have been praised for being “friendly” and “helpful”.

London City Airport, which was mentioned to have a “relaxed” environment, got here second general on 78%.

It benefitted from among the lowest safety ready occasions within the survey, with a median estimated queue of simply 10 minutes.

Only Aberdeen and Southampton, with common wait occasions of 9 minutes every, fared higher.

Completing the highest 5 airports have been Southampton (77%), Bournemouth (75%), East Midlands and Newcastle (which each scored 72%).

At the opposite finish of the dimensions, Manchester Airport took the bottom two locations within the rankings, with a buyer rating of simply 38% for Terminal 3 and 44% for Terminal 1.

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One passenger complained of “huge queues” at check-in, calling the scenario a “joke”, whereas others dubbed the airport expertise “crowded, noisy, generally stressful”.

It was among the many worst performing within the survey for safety queues, with a median wait time of 28 minutes reported at Terminal 3.

Only Birmingham Airport carried out worse, with a median reported wait time of 29 minutes.

Also within the backside 5 have been London Luton and Belfast International, tied on a rating of 49%. One Belfast International passenger commented that at “every level service or quality is poor”.

A spokesperson for Manchester Airport referred to as the analysis “deeply flawed and misleading”, dismissing it as “out of date” and “based on a tiny and unrepresentative sample of the 25 million passengers who travel through Manchester airport every year”.

It acquired a 94% score, it mentioned, from its personal survey of 840 passengers in July and August.

A spokesperson for Birmingham Airport mentioned the survey “highlights the potential flaws of relying on anecdotal estimates rather than data”.

Here is the record of airports ranked greatest to worst, in line with the Which? survey:

Liverpool John Lennon – 82% general buyer rating

London City – 78%

Southampton – 77%

Bournemouth – 75%

East Midlands – 72%

Newcastle – 72%

Glasgow International – 62%

Leeds Bradford – 58%

London Gatwick North – 57%

London Heathrow – Terminal 4 – 57%

London Heathrow – Terminal 5 – 57%

Bristol – 56%

Aberdeen – 55%

Edinburgh – 55%

London Gatwick South – 54%

London Heathrow – Terminal 2 – 54%

London Heathrow – Terminal 3 – 54%

Birmingham – 53%

London Stansted – 51%

Manchester Terminal 2 – 50%

Belfast International – 49%

Luton – 49%

Manchester Terminal 1 – 44%

Manchester Terminal 3 – 38%