Royal Mail may face Ofcom high-quality for lacking efficiency targets with too many gradual deliveries
Royal Mail is once more being investigated by the communications regulator over its missed supply targets. Ofcom introduced the inquiry after Royal Mail mentioned on Monday it didn't meet its 2022 to 2023 high quality of service targets.
The targets require Royal Mail to ship 93% of first-class mail inside one working day of assortment; ship 98.5% of second-class mail in three working days of assortment; and full 99.9% of supply routes on every day {that a} supply is required.But the previous state-owned monopoly mentioned solely 73.7% of first-class mail arrived inside one working day; 90.7% of second-class publish arrived inside three working days; and simply 89.35% of supply routes had been accomplished for every day a supply was required.As a part of the investigation, Of...
