Monday, May 6

Snapchat customers flood app shops with 1-star evaluations after launch of My AI

Users swamped app shops with 1-star evaluations. Snapchat’s total U.S. App Store overview rating dropped from 3.05 out of 5 to 1.67 over the previous week. The variety of every day evaluations additionally spiked to a minimum of 5 instances the traditional quantity. According to information revealed in Apptopia, the evaluations are beginning to wind down however are nonetheless at an elevated stage.

The new function, dubbed My AI, launched on April 20 and instantly drew harsh criticism from customers. One of the primary issues customers seen was that they couldn’t take away the bot from their feed. On Snapchat, customers can block, cover or in any other case take away anybody from their direct feed, however not My AI. Only paid subscribers to Snapchat+ are capable of block or take away the chatbot. 

My AI, which makes use of OpenAI’s GPT expertise, was first out there to Snapchat+ customers completely till being rolled out to all customers final week. The bot appeared with out a lot warning and with out customers’ consent, which appears to be the most important concern for a lot of.

Some customers are asking for an opt-in immediate to be added, even threatening to go away Snapchat if it’s not added.

The firm tweeted an announcement for the bot final week earlier than the launch and acquired immediate backlash. Some customers complained that the bot gaining access to customers’ places is creepy.  

Snapchat asks customers to supply the app location information to make use of the Snap Map function, which reveals the place the consumer and the consumer’s pal are. However, My AI doesn’t ask for customers’ permission for location information, bringing into query the info ethics of the corporate.

The chatbot doesn’t have parental controls both, which has been trigger for concern amongst some customers who really feel the bot might present inappropriate responses.

The Washington Post reported that, whereas the bot was in testing, it advised kids find out how to masks the odor of alcohol or weed and find out how to set the temper throughout intercourse, when prompted. The firm stated parental controls are on the best way however didn’t give a precise date.

My AI’s problem comes at an vital second for synthetic intelligence. Massive tech corporations are searching for methods to incorporate AI of their companies to remain present.

Chatbot apps are exploding in app shops, and customers have been spending thousands and thousands on apps like Ask AI and Genie AI. According to, consumer spending on the highest 10 GPT-powered AI apps reached $6 million in February alone.

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