Supermarket chain ditches self-checkouts and goes again to staffed tills

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Supermarket chain Booths is to take away self-checkouts from shops - saying having workers at tills is healthier for patrons.Β 

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All however two of the northern grocery store's branches will moved to completely staffed tills.

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The transfer relies on buyer suggestions and "what we feel is the right thing to do", a spokesperson advised Sky News.

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"We believe colleagues serving customers delivers a better customer experience."

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Two shops in Keswick and Windermere will hold self-checkouts because the Lake District areas can get very busy, the corporate mentioned.

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The high-end chain, which is usually known as the "Waitrose of the North", has 28 shops throughout Lancashire, Cumbria, Cheshire and Yorkshire.

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Booths is believed to be the primary grocery store to maneuver away from utilizing self-service checkouts.

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Booths mentioned its founding philosophy since 1847 was to "sell the best goods available, in attractive stores, staffed with first-class assistants".

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The spokesperson mentioned: "Delighting customers with our warm northern welcome is part of our DNA, and we continue to invest in our people to ensure we remain true to that ethos."

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In July, a survey by The Grocer discovered customer support scores had fallen to document lows. It attributed to say no to self-checkouts and lengthy queues on the remaining staffed checkouts.

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Content Source: information.sky.com

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